Filing a Claim

Insurance exists to protect you from the financial burden that comes with many types of loss. If you are presently experiencing a loss, the following SouthGroup location guide will direct you towards prompt response and assist you in beginning the claims process:

To report a claim please contact the SouthGroup location which services your account

If it is after business hours & your claim needs immediate attention please call the company whose policy you own at the appropriate number listed below. Please try to have your policy number handy before calling these “company direct” service numbers. Upon completing this call, we request you also call us at the suitable number listed above to inform us of your claim as well.

Bay Springs – 601-764-2232

Bay Saint Louis – 228-466-4498

Biloxi – 228-385-1177

Clarksdale – 662-624-6571

Cleveland – 662-843-2747

Collins – 601-765-4466

Columbia – 601-736-4537

DeSoto (Southaven) – 662-349-2021

Diamondhead – 228-467-2282

Greenville – 662-378-5200

Greenwood – 662-453-5631

Hattiesburg – 601-544-2122

Greenwood – 662-453-7441

Hattiesburg – 601-545-1643

Laurel – 601-649-4062

Magee – 601-849-4310

Port Gibson – 601-437-8826

Richton – 601-788-6733

Ridgeland – 601-914-3220

Sumner – 662-375-8047

Yazoo City – 662-746-2651

The following information will guide you directly to the insurer for prompt after hours service:

Bristol West
Toll Free Claims Number: 800-274-7865

CNA Insurance Company
Toll Free Claims Number: 877-262-2727

Farmers Group Insurance Company
Toll Free Claims Number: 800-355-7764

FCCI
Toll Free Claims Number: 800-226-3224

Foremost Insurance Company
Toll Free Claims Number: 800-527-3907

GMAC Insurance Company
Toll Free Claims Number: 800-325-1088

Guide One Insurance Company
Toll Free Claims Number: 888-748-4326

Hartford Insurance Company
Toll Free Claims Number: 800-327-3636

Hartford Steam Boiler Insurance Company
Toll Free Claims Number: 888-472-5677

Chubb
Toll Free Claims Number: 800-252-4670
Personal Insurance
Commercial Insurance

Kemper Insurance Company
Toll Free Claims Number: 866-860-9348

Liberty Mutual
Toll Free Claims Number: 800-225-2467

Metropolitan/MetLife Insurance Company
Toll Free Claims Number: 800-854-6011

Progressive
Toll Free Claims Number: 800-776-4737

SAFECO Insurance Company
Toll Free Claims Number: 800-332-3226

Selective Flood
Toll Free Claims Number: 877-348-0552

The Travelers
Toll Free Claims Number: 800-252-4633

Union Standard
Toll Free Claims Number: 800-444-0049

Zurich
Toll Free Claims Number: 800-987-3373

State Auto Mutual Insurance Company
Toll Free Claims Number Glass Only:
888-504-4527
Toll Free Claims Number 24/7 All Other:
800-766-1853

Automobile Claims

  • Our job is to help you, but you can also help us to help you. The more you can tell us about a loss, the more we can do to assist with getting your claim adjusted quickly and efficiently.
  • If you are in an automobile accident, first seek medical attention for anyone who has been injured. Then you can begin gathering information to help with your claim.
  • Keep in mind that you are the best person to tell us what happened. So be prepared to provide as many details as possible about the accident, where it happened and how it occurred. This information can be critical in settling a claim.

Homeowners Claims

When it comes to your home, any loss can be devastating. By working together, we can help make your recovery from a loss a lot less painful.

Property Damage Or Theft

  • Begin by making a list of everything that has been damaged or lost in the claim. The more information you can provide, the more quickly we can assist with having your claim adjusted.
  • List as much detail as possible including the model, place and date of purchase, and amount of all your damaged or stolen property.
  • Receipts, owner’s manuals, canceled checks and credit card bills are especially helpful.

Fire And Smoke Damage
You can take other steps to minimize the impact of a loss at home:

  • In case of fire and smoke damage promptly report your loss.
  • Do not try to clean the damaged items as sometimes cleaning things without the proper equipment can do more harm than good.
  • We can advise you how to best protect your property and review what is covered.

Water Damage
If your home has suffered water damage:

  • Move all your possessions out of the affected areas and then make sure that all the water is removed.
  • A wetvac or emergency cleaning service can help with this job.
  • If you use a cleaning service, save your receipts. In the case of either fire or water damage, help protect the safety of your family and pets by keeping them out of the damaged areas.

If Your Home Is Uninhabitable:

  • If your home is uninhabitable and you must stay elsewhere, keep the receipts for all your expenses.
  • Your homeowners policy will pay for the covered expenses that exceed your normal, day-to-day living costs.
  • Receipts are helpful in determining how much you should be reimbursed.
  • It is also important that you provide us with a telephone number where we can reach you or a family member.

Liability Claim

Another loss that is covered by homeowners insurance is a liability claim.

  • Liability claims occur when one person feels that he or she has sustained an injury because of someone else’s negligence.
  • If you think you or a family member may have caused an injury to someone, or if someone is claiming that you have, please report the claim to our office immediately.
  • As with any other kind of incident, the more information you can provide to us, the better we can serve you. If someone is injured on your property, begin by making sure the person receives immediate medical attention.
  • Then collect full names, addresses and phone numbers for all parties involved.
  • Finally, gather as much information as you can about how the injury occurred and be prepared to provide your adjuster with as clear an account of the incident as possible.